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Imagine that your organization is growing, and you hire someone to join your team. You're excited! You feel like you found the exact person you've been searching for—a real gladiator, a champion—and you're alive with hope for the future.
Fast forward a few months; the bright future you imagined has been overshadowed by a dark cloud. Your champion isn't proving to be the conquering hero you thought they were. You're scheduled to have a 90-day review conversation next week, and you're not looking forward to addressing your concerns. More than that, you're afraid you may have to dismiss your gladiator if you can't figure out the problem.
I've put together a list of nine strategic questions (plus one bonus question!) that you can use to facilitate a productive conversation 30 days into a new recruit's employment. Having this conversation sooner rather than later will give you the information you need to correct behaviors before those clouds start rolling in to cast a shadow over your bright future—and theirs.
Do you remember those anti-drug PSAs from the 90s where kids share what they want to be when they grow up?
One in particular begins with the image of a guy running. A child's voice says, "I want to be a track star when I grow up." Just then, a policeman enters the frame to reveal that the guy is being chased by the police. Then the narrator gives this punchline:
"Nobody ever says, 'I want to be a junkie when I grow up.' Don't let drugs get in the way of your dreams."
Those commercials were short, but they delivered a powerful message.
In our worlds as leaders, a similar and equally profound truth exists. Nobody ever says, "I want to be average when I grow up." We were created in the image (physical form) and likeness (character) of God, and scripture clearly states that we are God's masterpiece and that He has created us anew in Christ Jesus, so we can do the good things he planned for us long ago. That doesn't sound average to me.
When team members underperform, it's usually because of one or more of these three issues:
The good news is that there are solutions for all of these, but first, you must address them. Don't let a lack of communication keep you or your team from thriving.
Even if you're 100% comfortable with confrontation, having to let someone go and start the hiring process all over again feels like a waste of time and resources that no responsible leader wants. In most cases, this scenario is avoidable. The key is to give and receive feedback early and often.
It's common practice to facilitate a 90-day review with all new employees. Some even refer to those first 90 days as "probation," understanding that in that time, either party can choose to end the business relationship. No harm, no foul.
But wouldn't it be better stewardship of your team members, and the organization, to have that conversation sooner?
A lot can happen in 90 days, so we encourage leaders to have their first conversation at the 30-day mark. In this conversation, you should explore areas where they shine and validate their success so far. You should also explore areas where they aren't meeting expectations and work together to find solutions. But it's not always about what they are doing right or wrong.
Sometimes, hidden in our policies, procedures, and culture are blind spots that require the perspective of an outsider or newcomer to expose them. Where a 90-day review is about the employee being evaluated, this 30-day conversation focuses more on the employee evaluating you and your organization. Using the questions below, you will discover ways that you and your organization can better serve your team and set them up for success.
So, exactly how should that conversation go, and what questions should you ask?
Here are 9 questions to ask in your 30-day conversation:
CAUTION FOR LEADERS: Do not ask for feedback if you don't plan to do anything with it! Take great care to follow up with your team to let them know how you're working to address their concerns. There is no greater enemy to an organization's culture than a leader who asks for honest feedback and does nothing to make the necessary changes.
I've given you my top nine questions to ask in a 30-day conversation, but there's one more that could prove to be a total game-changer for your leadership.
You may be questioning whether bringing personal matters into the workplace is productive, or even healthy. But the truth is that if they're having a problem at home, it will bleed into their work. So, if that monster is going to show up anyway, don't wait for it to be Godzilla-sized and start wreaking havoc on your "city." Be proactive by asking this question and helping where you can.
Don't wait to begin implementing a 30-day conversation and asking these questions.
Even if you don't have new recruits onboarding any time soon, you can ask your team these questions at their next regularly scheduled review. Especially if you haven't made it a practice to ask these types of questions with your team. While we encourage leaders to give and receive feedback early and often, it's never too late to start!
Our team at Integrus put these questions into a PDF that you can download and use when facilitating your 30-day conversations. Download the PDF, take notes on it, and then use the information you gather to make improvements for your team. You will find that by tending to the needs of the individual, you will simultaneously extend the longevity of your team members and strengthen your organization's culture!
Downloading is easy.